Refund policy
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. This is in addition to our standard 30-day return policy.
How to request a return or cancellation
- If you have an account: visit https://account.hivewear.shop to submit your request through your order history.
- If you checked out with a phone number only: use the return link in your SMS order confirmation — you cannot use the account portal without an email address.
After you notify us, you have 14 days to return the item(s).
Refunds will be processed within 14 days of us receiving the returned goods (or proof of return, whichever is earlier). We will refund the original order value including standard outbound shipping. If you chose express or premium shipping, only standard shipping cost is refunded. Note: our 50% restocking fee applies to EU returns and will be shown to you during the return request process.
Return shipping costs are your responsibility unless the item is faulty or not as described.
Exemptions — the right of withdrawal does not apply to:
- Custom or personalised items made to your specifications (including made-to-order apparel and skateboard decks)
- Sealed goods not suitable for return due to health or hygiene reasons, once unsealed
Parcel Locker 10157 11137
114 Erina St E
Gosford NSW 2250
Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at erebusblack@team1nfekted.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
That being said WE LOVE DEFECTS, they're always unique!
Exceptions / non-returnable items
Certain types of items cannot be returned and are clearly marked such as our tailored Garments and numbered limited collection. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at erebusblack@team1nfekted.com